Customs Brokerage Compliance Manager

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The Customs Brokerage Compliance Manager reports to the LOGISTEED-America, Inc. Director of Customs Brokerage Compliance & VP of Corp Administration.

This position requires excellent leadership skills along with the ability to monitor and report the activities of all Import Brokerage compliance in the US, including all Participating Government Agencies involved in regulating the importation of freight. Responsibilities include Setting policies,    procedures and direction for a compliant Import Customs regulatory compliance program, monitoring and enforcing compliance policy guidelines for reasonable care and paperless recordkeeping. . Other key responsibilities include, but are not limited to the following:

  • To lead and manage client compliance needs. Provide Compliance presentations both externally and internally. Develop a strong, knowledgeable, pro-active team environment with all LUS managers.
  • Manage all import brokerage compliance programs at LUS and provide regulatory guidance, support and training to branches.
  • Develop a culture of accountability to achieve improved results, minimizing risks and liabilities to LUS and its clients through strong regulatory and corporate policy compliance.
  • Take ownership, responsibility, and action to solve all types of compliance issues while keeping the director and VP of Corporate Admin informed with updated progress on projects and tasks.
  • Maintain effective working relationship with branches and clients.
  • Conduct both internal and external compliance presentations.


  • Ethical with sound business judgement
  • Possesses a passion to help team members
  • Strong customer relations
  • Detail-oriented
  • Reliable, follows through on commitments
  • Strong process and planning orientation
  • Goal-oriented, task driven
  • Enjoys being part of a team as well as leading one
  • Balances team’s needs with goals of organization
  • Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

Provide internal regulatory support & guidance including but not limited to the following compliance areas:

Brokerage Compliance Work Duties

  • Technical regulatory guidance for branches when requested.
  • Classification research upon request for complicated items.
  • Review and audit branch-validated powers of attorneys in CW1.
  • Review and monitor post-entry work (PSC, protests, etc.) Upon submission for approval to LUS FFA prior to   CBP filing.
  • Review binding ruling requests from branches on behalf of IOR.
  • Monitor and manage compliance of reconciliation entries.
  • Conduct brokerage policy compliance audits of branches:
    • Conduct quarterly policy compliance audits of branches by compiling entry reports, conducting off-site and on-site evaluations.
    • Issue summary reports/recommendations, require branch CIP, conduct follow up assessments on CIP implementation, and publish annual scorecard results by branch.
  • Review & update all brokerage policies and procedures with approval from the director and notify branches of updates.
  • Provide FDA guidance & shadow audits to improve FDA’s onsite audit results.
  • Act as compliance point of contact between sales, branches, & key client compliance staff.
  • Manage classification projects for importers: Quote pricing and perform certification and updates of classification databases.
  • Assist clients for compliance with FDA and PGA requirements.
  • Join managers or sales on local sales appts as brokerage SME.
  • Support LUS bonded CFS stations with customs compliance by reviewing critical compliance areas, such as:
    • Review/recommend updates to CFS sop to prevent violations and assist the CFS manager in training CFS employees
    • Audit monthly internal LUS customs entries and external customs entry quantities v CFS package count quantity releases
    • Audit CFS employee reporting to comply with CFS regs

Non -Essential Functions

  • Perform other duties as assigned


  • Strategic Thinking
  • Problem Solving/Analysis
  • Project Management
  • Organized / ability to prioritize
  • Communication Proficiency
  • Personal Effectiveness/Credibility
  • Multi-tasking with conflicting priorities

Supervisory Responsibility  

  • Responsible for supervision of direct reports including Compliance Analyst.

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions


Previous Work Experience

  • Minimum of 5 years brokerage experience
  • Strong classification and regulatory knowledge  
  • Compliance policy development and auditing experience
  • 3 years supervisor/managerial experience

 Education and Certifications  

  • Bachelor’s degree
  • Equivalent work experience will be considered in-lieu of education
  • Licensed broker

Experience Requirements and Preferences  

  • Work well with individuals of different languages and cultures
  • Effective decision making, sound judgment, and initiative
  • Excellent organization skills
  • Excellent verbal, written communication & presentation skills
  • Understanding of brokerage CTPAT minimum security criteria (MSC)
  • Strong attention to detail
  • Ability to understand any and all safety requirements and regulations (OSHA)
  • Ability to make decisions in an objective manner
  • Strong written and verbal communication skills
  • Organizational, people, and interviewing skills
  • Conflict resolution skills
  • Staff management; requires flexibility and understanding that all staff may be required to perform duties outside their normal area of expertise to meet the mission and goal  
  • Ability to respond to situations in a prompt and professional manner
  • Proven professional and sound judgment in the management of difficult and / or sensitive matters
  • Provide excellent customer service to internal and external customers
  • Ability to work in multiple systems and ability to input and retrieve data are a must
  • Must be able to read, write and count
  • Intermediate/Advanced Proficiency in Microsoft Office: Word & Excel
  • Energetic and highly motivated to succeed
  • Proven strong business acumen
  • Fluency in English
  • Must pass drug and criminal background check

Additional Eligibility Qualifications  

·         Ability to read, analyze and interpret compliance regulations and requirements

·         Ability to respond effectively to time sensitive work orders

Work Authorization/Security Clearance (if applicable)

Must be legally authorized to work in the United States

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Eighty-five percent of work time may be spent in various warehouse or other locations where the environment is not climate controlled (hot and cold seasonally).

LOGISTEED-America, Inc. is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


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