Import CHB / Outside Sales

The Import CHB / Outside Sales Representative reports to the LOGISTEED America, Inc. Miami Branch Manager. The successful candidate in this position will possess key skills and experience that includes knowledge of international air and ocean transportation of import / brokerage operations. This position requires excellent organizational skills with the ability to multi-task along with the knowledge to produce accurate workflow in a fast-paced, high-pressure freight forwarding operations environment, while positively contributing to the success of the team. Working under the direction of the Branch Manager, the ideal candidate will be able to build relationships, and negotiate with vendors, customers, and U.S. Customs, and other government agencies such as FDA and USDA.

Qualities 

• Ethical with sound business judgement
• Leadership, management, and interpersonal abilities to oversee the organization
• Possesses a passion to help team members 
• Possesses a strong focus on the human capital and its impact to the success of the organization
• Tenacious 
• Visionary 
• Strong customer relations 
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Perform tasks safely 
• Ensure area housekeeping requirements are met
• Abide by all OSHA rules and LOGISTEED America, Inc. safety practices
• Meet established procedures and productivity, safety and quality standards
• Meet attendance & punctuality standards 
• Communicate both orally and in writing in a clear and concise manner 

Import CHB duties include:

• Entry knowledge & experience filing Customs entries & ISF 
• Classify imported commodities, filing entries, and resolve any issue related to Customs clearance with help of CHB
• Liaise with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements.
• General logistics knowledge air & ocean
• Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
• Able to handle working under pressure 
• Good communications skills 
• Good customer service skills 
• Detail oriented 
• Ability to multitask and produce accurate output in high pressure and fast pace environment

Sales duties include:

• Assist with qualifying and vetting prospective accounts and clients
• Engage and communicate with the Operations team (both CHB and FF) to help identify and align on SOP’s that may be specific to each account
• Work closely with overseas offices and agents in developing trade lane specific business
• Serve as the primary point-of-contact to ensure overall health in the relationship of the Company and the account/client
• Offer exemplary customer service and support with the goal of expanding business and gauging further sales opportunities from existing accounts
• Effectively and fairly deal with many constituents (colleagues, employees, agents, carriers, customers, etc.) via developed diplomacy and interpersonal skills to maximize sales and revenue growth within territory
• Be an ambassador of LOGISTEED America, Inc. in the freight forwarding industry and represent the company in a way that reflects positively at all times to our customers and partners  
• Use proven and documented accountability and coaching methods on a continual basis to develop and support the growth of a cohesive global sales team
• Encourage staff to learn as much as possible about the Freight Forwarding industry
• Motivate staff to take pride in the Company as part of a winning team that has the best interests of the Company in mind
• Lead by example
• Additional duties as assigned
• Approximately up to 25% travel required

Non -Essential Functions

• Working knowledge of CargoWise

Competencies 

• Strategic Thinking
• Problem Solving/Analysis
• Project Management
• Communication Proficiency
• Personal Effectiveness/Credibility
• Multi-tasking

Supervisory Responsibility 

• Not applicable

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of 5 years’ experience in freight forwarding operations

 Education and Certifications 

• High school diploma / GED
• Equivalent work experience will be considered

Experience Requirements and Preferences 

• Excellent verbal and written communications skills
• Proven strong business acumen 
• Demonstrated experience interacting, developing and maintaining customer relationships
• Detail oriented with ability to solve problems independently as well as in a team environment
• Demonstrated experience interacting, developing and maintaining customer relationships
• Proven success in and improving quality, service, safety and client relationship in a fast-paced high-pressure setting
• Proficient in Microsoft Office applications
• Ability to understand any and all safety requirements and regulations (OSHA)
• Ability to pass all TSA background requirements
• Knowledge of ISF filing
• Ability to work flexible hours according to business needs
• Fluency in English
• Must pass criminal background check

Additional Eligibility Qualifications 

• Ability to read, analyze and interpret complex data
• Ability to respond effectively to the most sensitive inquiries or complaints

Work Authorization/Security Clearance (if applicable)

Must be legally authorized to work in the United States. List any visa requirements, H1-B sponsorship, special clearances, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment 

One hundred percent of the work time will be spent in an office setting where the environment is climate controlled.  

LOGISTEED America, Inc. is an equal opportunity organization. We abide by all applicable equal opportunity laws and regulations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. 

PAY TRANSPARENCY NONDISCRIMINATION PROVISION – The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Information is obtained as part of an employee’s essential job functions if: (1) access to compensation information is necessary to perform that function or another routinely assigned business task, or (2) the function or duties of the position include protecting and maintaining the privacy of employee personnel records, including compensation information.

Nothing in this statement prevents LOGISTEED America, Inc. from disciplining, terminating, or otherwise taking adverse action against an applicant or employee because they have violated another workplace rule. LOGISTEED America, Inc. fully supports the above pay transparency nondiscrimination statement.

EOE/M/F/D/V 

Job type: Full-time

Salary: Commensurate with experience