IT Infrastructure Manager

The IT Infrastructure Manager reports to the LOGISTEED America, Inc. Sr. General Manager of IT. This role will primarily be responsible for the design, implementation, and administration of the company’s cloud and on-premise systems. This position will involve ensuring the security, availability and reliability of systems and networks, managing technology vendors, enforcement of IT policies and procedures, and aligning IT infrastructure with the company strategy.

Qualities

• Ethical with sound business judgement
• Possesses a passion to help team members
• Possesses a strong focus on the human capital and its impact to the success of the organization
• Visionary
• Strong customer relations
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Enjoys being part of a team as well as leading one
• Balances team’s needs with goals of organization
• Ability to delegate to the right team members and the experience to know when to lead and when to delegate
• Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform tasks safely.
• Ensure area housekeeping requirements are met.
• Abide by all OSHA rules and LOGISTEED America, Inc. safety practices.
• Meet established procedures and productivity, safety and quality standards.
• Meet attendance & punctuality standards.
• Communicate both orally and in writing in a clear and concise manner.
• Manage the IT Infrastructure team, providing guidance, coaching and performance feedback to ensure a high level of professionalism and timely issue resolution.
• Monitor daily operations, including server hardware/software, network and cloud-based systems.
• Collaborate with other IT teams and stakeholders to establish and maintain effective IT service management processes and procedures, ensuring alignment with industry best practices (e.g., ITIL framework).
• Oversee the incident, request, problem and change management processes, ensuring timely resolution and effective communication with involved parties and end users.
• Identify and implement process improvements and optimizations to enhance the efficiency and effectiveness of the IT Infrastructure team.
• Stay up to date with emerging technologies and industry trends, evaluating their potential benefits to the IT infrastructure environment.
• Develop and maintain procedures, workflows and documentation to ensure efficient and consistent support processes.
• Handle escalated issues and complex technical issues, providing guidance and support to other IT teams.
• Foster a positive and collaborative work environment, promoting teamwork, knowledge sharing and continuous learning.
• Provide hands-on technical support, troubleshooting, and issue resolution for a wide range of IT systems, hardware and software.
• Participate/lead in planning and implementing IT projects, including upgrades, migrations and deployments while ensuring minimal disruption to services.
• Support onboarding/offboarding utilizing existing technologies and possible future implementation of orchestration technologies.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Monitor and support the execution of IT operational policies, procedures and standards to ensure compliance and mitigate risks.
• Manage vendor relationships ensuring service level agreements are met and maximizing value for the company.
• Implement and enforce security measures and policies to protect the company against internal and external cybersecurity threats.
• Develop and maintain disaster recovery/business continuity plans.
• Monitor infrastructure and implement proactive measures to identify and resolve vulnerabilities and performance issues.
• Ability to travel as business needs dictate

Primary systems of support are not limited to the following:

• Windows Server technologies
• Virtualization platforms: VMware and Microsoft
• Microsoft Azure infrastructure and M365
• Server/network monitoring solutions
• SD-WAN/firewall technologies
• Remote access and zero-trust network access solutions
• Web filtering and policy-based access solutions
• Exchange and messaging security systems

Additional Duties and Responsibilities

• Facilitate team meetings effectively.
• Keep team well informed of changes within the organization and operations.
• Effectively communicate relevant information to superiors.
• Resolve and/or escalate issues in a timely fashion.
• Respond/act on upper management direction.
• Comply and help enforce company policies and procedures.
• Quickly change direction when working on multiple projects or issues.
• Flexibility to cover team duties when short-staffed and handle on-call responsibilities.
• Provide onsite support for sites in proximity of the office.

Competencies

• Strategic Thinking
• Problem Solving/Analysis
• Financial Management
• People Management
• Project Management
• Communication Proficiency
• Personal Effectiveness/Credibility
• Multi-tasking

Supervisory Responsibility

This position manages all key direct reports of the department and is responsible for the performance management of the employees within that department.

• Ensure a culture and work environment in line with the company’s core value of respect.
• Ensure that all team members are looking for ways to systematize the business to increase efficiency.

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of 5 years’ experience in infrastructure management or equivalent combination of education and experience.
• Proven experience in supervising IT personnel and providing support in a complex IT environment.
• Strong technical knowledge across multiple IT domains including network infrastructure, operating systems, hardware and software applications.

Education and Certifications

• Bachelor’s degree in Information Technology, Computer Science or a related field (or equivalent work experience)

Experience Requirements and Preferences

• Principles and processes for providing customer service including quality standards for services and evaluation of end user satisfaction.
• Understands how to communicate difficult/sensitive information tactfully.
• Strategic thinking skills.
• Excellent attention to detail.
• Excellent multi-tasking skills.
• Ability to lift 75 lbs.
• Adaptability to new equipment and technology to serve user needs.
• Proven strong business acumen
• Fluency in English
• Must pass criminal background check

Additional Eligibility Qualifications

• Ability to read, analyze and interpret complex data.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Must pass all TSA background requirements.

Work Authorization/Security Clearance (if applicable)

Must be legally authorized to work in the United States. List any visa requirements, H1-B sponsorship, special clearances, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35+ pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work time will be spent in an office setting, but some time may be necessary in a warehouse environment around moving powered industrial equipment where temperatures are hot or cold (seasonally), and may be subjected to loud noises.

LOGISTEED America, Inc. is an equal opportunity organization. We abide by all applicable equal opportunity laws and regulations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION – The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Information is obtained as part of an employee’s essential job functions if: (1) access to compensation information is necessary to perform that function or another routinely assigned business task, or (2) the function or duties of the position include protecting and maintaining the privacy of employee personnel records, including compensation information.

Nothing in this statement prevents LOGISTEED America, Inc. from disciplining, terminating, or otherwise taking adverse action against an applicant or employee because they have violated another workplace rule. LOGISTEED America, Inc. fully supports the above pay transparency nondiscrimination statement.

EOE/M/F/D/V

Job type: Full-time

Salary range: $110k – $120k per year