OPERATIONS MANAGER – Warehouse

Summary

The Operations Manager reports to the LOGISTEED-America, Inc. CL General Manager. 

This position requires excellent leadership skills along with the ability to monitor workflow in a fast-paced distribution operation, to oversee coaching and counseling of supervisors, and associates and have the ability to mentor and lead a diverse team to success.  Additionally, including but not limited to: 

• Must be able to communicate and interact with GM and Customers in a productive and professional manner
• Lead daily operations team resulting in successful results that are reflected in established key performance indicators (KPIs).  
• Maintain inventory accuracy by established target inventory discrepancy ratio
• Read and comprehend SOP’s, work instructions, email and documents; measure and count accurately; write legibly
• Follow established procedures and meet or exceed safety, quality and productivity standards

Qualities  

• Ethical with sound business judgement
• Possesses a passion to help team members 
• Strong customer relations 
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Enjoys being part of a team as well as leading one
• Balances team’s needs with goals of organization
• Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

Operations

• Long-term planning to create initiatives that further the company’s overall goals
• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities to ensure necessary operational results
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes

• Auditing all operations to ensure processes are followed according to standard work sheet
• Ensuring associates have appropriate tools to perform their assigned duties
• Managing assigned area to meet manpower requirements, equipment maintenance, work flow prioritization and daily scheduling. 

• Meeting established standard operating procedures and productivity goals, safety and quality standards
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, utilization of inventory management systems including WMS and Gemba Kanri, and shipping
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set, communicate and/or implement policies, procedures, and systems and to follow through with implementation via all conduits.
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.
• Manage relationships with key operations vendors
• Track vendor service levels

Communications

• Communicating effectively both with GM and management and their team

Employee Engagement

• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives                                                                                                                         

Safety

• Abiding by all Federal. State, Local safety regulations and  OSHA rules and LOGISTEED-America, Inc. safety practices

• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations and ensuring area housekeeping requirements are met

Finance

• Identifying process improvement, cost savings, and implement changes to achieve them
• Managing and tracking all assigned material, equipment and facility assets

• Meet or exceed operations labor budget expectations
• Responsible for all aspects of vehicle and heavy equipment rentals
• Work closely with the inventory supervisors and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, selecting the right equipment, maintaining solid inventory data, and reduce sub-rental expenses
• Establish contracts and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
• Review all operational invoices as requested
• Assist with forecasting requirements; preparing an annual budget; schedule of expenditures; analyze variances; initiating corrective actions

Training

• Directing, supervising, evaluating, training, and developing employees 

• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Managing employee interaction that includes: employee development, one on one coaching, walking through area during assigned shift, conflict resolution among associates, associates group meetings and trainings.

Collaboration

• Support internal and external stakeholders including Compliance, Safety, Human Resources, Finance and customers.
• Plan and review compensation actions; enforcing policies and procedures
• Identifying and manage labor needs to meet contract labor to revenue costs, interviewing, monitor employee attendance, counsel, coach and administer corrective actions as necessary 

• Meets attendance & punctuality standards        
• Communicating both orally and in writing in a clear and concise manner
• Collecting of data and reporting of established KPIs, quality reports, audits, financial reporting, material handling equipment reports, site or individual performance tracking and customer required reports
• Ability to travel if needed for business necessity 
• Should be available on a rotating basis for holiday, night and weekend shifts to meet required customer/business needs.

 Non -Essential Functions

• Perform other duties as assigned

Competencies  

• Strategic Thinking
• Problem Solving/Analysis
• Project Management
• Organized / ability to prioritize
• Communication Proficiency
• Personal Effectiveness/Credibility
• Multi-tasking with conflicting priorities

Supervisory Responsibility  

• Responsible for supervision of warehouse operations supervisors and associates

 Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

 Previous Work Experience

• Minimum of 5 year fast-paced logistics industry or manufacturing environment experience, automotive preferred
• 3 years supervisor experience
• Warehouse/Distribution/Manufacturing/Logistics work experience

 Education and Certifications  

• High School diploma or general education degree (GED)
• Equivalent work experience will be considered

 Experience Requirements and Preferences  

• Bachelor’s degree preferred
• Strong attention to detail
• Ability to understand any and all safety requirements and regulations (OSHA)
• Ability to make decisions in an objective manner
• Strong written and verbal communication skills
• Organizational, people, and interviewing skills
• Conflict resolution skills
• Staff management; requires flexibility and understanding that all staff may be required to perform duties outside their normal area of expertise to meet the mission and goal of the warehouse (facility management i.e. maintenance, sanitations, etc.)
• Ability to respond to situations in a prompt and professional manner
• Proven professional and sound judgment in the management of difficult and / or sensitive matters
• Provide excellent customer service to internal and external customers 
• Ability to work in multiple systems and ability to input and retrieve data are a must
• Ability to input and retrieve computer/technical/scanner data are a must
• Must be able to support other area facilities as business need dictates
• Must be able to read, write and count
• Working knowledge of 5S and Lean Concepts
• Intermediate/Advanced Proficiency in Microsoft Office: Word & Excel
• Experience with WMS (Warehouse Management Systems) is a plus
• Ability to respond to situations in a prompt and professional manner
• Energetic and highly motivated to succeed
• Proven strong business acumen 
• Fluency in English
• Must pass drug and criminal background check

Additional Eligibility Qualifications  

• Ability to read, analyze and interpret pick/selection/put-away orders 
• Ability to respond effectively to time sensitive work orders

Work Authorization/Security Clearance (if applicable)

Must be legally authorized to work in the United States

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 WORK ENVIRONMENT   

Eighty-five percent of work time may be spent in various warehouse or other locations where the environment is not climate controlled (hot and cold seasonally).

LOGISTEED-America, Inc. is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. 

PAY TRANSPARENCY NONDISCRIMINATION PROVISION – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

EOE/M/F/D/V